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Advance Diploma in Aviation and Hospitality

The Advance Diploma in Aviation and Hospitality is designed to equip students with the knowledge, skills, and confidence required to excel in two of the world’s most dynamic and service-oriented industries. Spanning 24 months, the program offers an extensive curriculum covering aviation operations, in-flight services, safety and emergency procedures, customer service excellence, front office management, hospitality operations, and professional grooming.

24 months Advance Diploma Program

By integrating practical training with soft skills and service excellence, the program ensures graduates are well-prepared for careers in roles such as cabin crew, customer service management, airport operations, ticketing, front office supervision, and travel coordination. The ultimate goal is to support a seamless transition from learning to long-term career success.

Program Objective

The 24-Month Cabin Crew Diploma Program is designed to transform aspiring professionals into highly skilled and industry-ready candidates for the aviation and hospitality sectors. This in-depth program equips students with essential knowledge and practical expertise in cabin crew operations, in-flight safety, passenger service, grooming standards, customer relations, and emergency protocols.

With a focus on holistic development, the program integrates classroom instruction, real-world simulations, and personality enhancement modules. By aligning with the evolving standards of domestic and international airlines, the course ensures graduates are confident, competent, and capable of delivering exceptional service in global aviation and hospitality environments.

The primary objective is to ensure that students are not only well-trained but also successfully placed in roles such as cabin crew, customer service management, airport operations, ticketing, and travel coordination — making a smooth transition from training to a rewarding career.

Career and Placement

Upon successful completion of the 24-Month Advanced Diploma in Aviation and Hospitality, students are well-equipped to pursue diverse career opportunities across both industries. The program prepares graduates for dynamic roles in aviation, airline services, hospitality management, and customer service operations.

Career pathways include positions such as Cabin Crew, Ground Staff, Airport Operations Executive, Ticketing and Reservation Agent, Front Office Manager, Guest Relations Executive, Travel Consultant, and Client Service Coordinator. Students may also explore roles in luxury hospitality, cruise lines, and international travel management companies.

With a strong focus on skill-building, personality development, and industry exposure, the program supports students in securing placements with leading airlines, airports, hotels, and travel brands, ensuring a smooth transition into the professional world.

Program Overview

Aviation Safety & Emergency Procedures
  • Comprehensive emergency protocols and evacuations
  • Use of safety equipment: oxygen masks, life jackets, emergency exits
  • Firefighting techniques and smoke management
  • Water survival and CPR, First Aid & AED operations
  • Understanding Dangerous Goods Regulations (DGR)
Aircraft & Airport Operations Management
  • Familiarity with aircraft types, cabin layouts, and equipment
  • Airport ground services and operations workflow
  • Check-in, boarding procedures, and baggage handling
  • Security protocols and regulatory compliance
  • Introduction to airline reservation & ticketing systems (Amadeus/Galileo)
Hospitality Management & Customer Service Excellence
  • Front office management and guest relations
  • In-flight meal & beverage service standards
  • Managing special dietary requirements and VIP services
  • Complaint handling and service recovery techniques
  • Hospitality etiquette and cultural sensitivity
Communication & Crew Coordination
  • Effective public announcements and multilingual basics
  • Crew Resource Management (CRM) principles
  • Teamwork, coordination, and situational awareness
  • Stress, fatigue management and conflict resolution
  • Interpersonal communication and emotional intelligence
Professional Grooming & Lifestyle Management
  • Uniform standards, personal grooming, and appearance
  • Makeup, hairstyle, skincare, and posture
  • Fitness, nutrition, and wellness for demanding schedules
  • Jet lag mitigation and fatigue management
  • Personal branding and professional image
Practical Training & Simulations
  • Mock cabin drills and safety demonstration practice
  • Passenger service and hospitality roleplays
  • Emergency scenario simulations and response drills
  • Mock interviews, resume building, and personality assessments
  • Performance feedback and continuous improvement
Soft Skills & Personality Development
  • Confidence building and public speaking
  • Time management and professional work ethics
  • Body language and non-verbal communication skills
  • Positive attitude and customer-centric mindset
  • Team collaboration and conflict resolution
Certification & Career Advancement
  • Written exams and practical skill evaluations
  • Career counseling and job placement support
  • Interview preparation and professional portfolio development
  • Industry readiness certification
  • Ethics, professionalism, and workplace conduct training

Course Features

Duration
24 Months
Eligibility
10 or 10+2 in any stream
Campus
Kolkata
Mode
                                  Regular
(Study 5 days a week, 3 hours/day)