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Diploma - Cabin Crew / Flight Attendant

The Diploma in Cabin Crew / Flight Attendant program is designed to prepare students for a successful career in the aviation industry. The curriculum covers essential topics such as in-flight service, safety procedures, and customer service skills, ensuring students are well-equipped to meet the demands of this dynamic field.

11 months Diploma Program

Your Flight to Success with a career in Aviation

Program Objective

The 11-Month Cabin Crew Diploma Program is designed to prepare students for a dynamic and rewarding career in the aviation and hospitality industries. This comprehensive course focuses on developing essential skills in in-flight safety, emergency response, passenger service, grooming, communication, and customer relations. Through a blend of theoretical learning, hands-on practical training, and personality development, the program ensures students are professionally equipped to meet the expectations of domestic and international airlines. Students will be industry-ready, confident, and capable of delivering exceptional service as cabin crew members in a global environment.

Career and Placement

Upon successful completion of the 11-Month Cabin Crew Diploma Program, students are well-positioned for a variety of roles within the aviation and allied sectors. Career opportunities include Customer Service Management, Ticketing and Passenger Reservations, Client Relationship Management, Revenue Optimization, and several other positions in airline operations, airport services, and travel management.

Enhanced Cabin Crew Training Program Overview

Flight Safety & Emergency Response
    • Emergency procedures & evacuations
    • Use of oxygen masks, life jackets & emergency exits
    • Firefighting and smoke training
    • Water survival training
    • CPR, First Aid & AED operations
    • Dangerous Goods Regulations (DGR)
Aircraft Familiarization & Cabin Equipment
  • Aircraft types and cabin layouts
  • Cabin Intercom & PA system training
  • Doors and emergency slides
  • Galley, lavatory & seat configurations
  • Cabin zones & equipment locations
Service & Hospitality Training
  • Meal & beverage service protocols
  • Handling special meals & dietary requirements
  • Passenger types & service personalization
  • Service for VIP and premium passengers
  • Complaint resolution & service recovery
Communication & Crew Coordination
  • Public announcement practice
  • Multilingual communication basics
  • Crew Resource Management (CRM)
  • Team coordination & situational awareness
  • Managing stress & fatigue in flight
Grooming & Lifestyle Management
  • Uniform standards & appearance checks
  • Makeup, hairstyle & skin care routines
  • Posture, poise & walking style
  • Fitness & nutritional guidance
  • Jet lag & fatigue management
Airline Procedures & Reservation Systems
  • Basic aviation regulations (IATA, DGCA)
  • Airport codes & ticketing concepts
  • Amadeus or Galileo CRS systems
  • Check-in, boarding & baggage procedures
  • Airport security awareness
Practical Simulations & Assessments
  • Mock cabin drills
  • Safety demonstration practice
  • Passenger handling simulations
  • Emergency situation roleplays
  • Mock interviews & personality assessment
Certification & Career Preparation
  • Written assessments & skill evaluations
  • Interview preparation & resume building
  • Professional ethics & workplace conduct
  • Placement support & career counseling
  • Industry readiness certification
Personality Development & Soft Skills
  • Confidence building & public speaking
  • Emotional intelligence & empathy
  • Body language & non-verbal communication
  • Time management & work ethics
  • Positive attitude & conflict resolution

Course Features

Duration
11 Months
Eligibility
10 or 10+2 in any stream
Affiliation
UGC Recognised University
Campus
Kolkata
Mode
Regular