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Advance Diploma in Hospital and Hospitality Management (Dual Specialisation)

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2 Year Advance Diploma in Hospital and Hospitality Management (Dual Specialisation)

The Advance Diploma in Hospital and Hospitality Management is designed to equip students with the knowledge, skills, and confidence required to excel in two of the world’s most dynamic and service-oriented industries. Spanning 24 months, the program offers an extensive curriculum covering hospital operations, patient care, safety and emergency procedures, customer service excellence, front office management, hospitality operations, and professional grooming.

Program Objective

The 24-Month Advance Diploma in Hospital & Hospitality Management is meticulously designed to transform aspiring professionals into highly skilled and industry-ready candidates for the healthcare and hospitality sectors. This comprehensive program equips students with essential knowledge and practical expertise in hospital administration, guest services, operations management, and patient care.

With a focus on holistic development, the program integrates classroom instruction, real-world simulations, and personality enhancement modules. By aligning with the evolving standards of domestic and international healthcare and hospitality establishments, the course ensures graduates are confident, competent, and capable of delivering exceptional service in global environments.

The primary objective is to ensure that students are not only well-trained but also successfully placed in roles such as hospital administrator, front office supervisor, guest relations officer, housekeeping executive, food and beverage supervisor, and event coordinator — facilitating a smooth transition from training to a rewarding career.

Assessment Methods

Students will be assessed through a combination of:

  • 1. Continuous assessments (case studies, discussions, presentations, group and individual assessments)
  • 2. Practical and theory tests
  • 3. Final examinations at the end of each term

Program Structure

The program is divided into two main phases:

  • 18 months of in-class theory and practical sessions
  • 6 months of industry internship

Program Overview

Hospital Administration & Patient Care
  • Understanding hospital organizational structure and operations
  • Patient admission, discharge, and transfer procedures
  • Medical records management and confidentiality protocols
  • Healthcare quality assurance and accreditation standards
  • Introduction to hospital information systems (HIS)
Front Office & Guest Services
  • Guest check-in/check-out procedures
  • Reservation systems and room assignments
  • Handling guest inquiries and complaints
  • Billing and payment processing
  • Coordination with housekeeping and maintenance departments
Housekeeping & Facility Management
  • Cleaning and maintenance of patient rooms and public areas
  • Inventory management of cleaning supplies and equipment
  • Waste management and infection control practices
  • Facility safety and compliance with health regulations
  • Coordination with hospital departments for facility upkeep
Food & Beverage Services
  • Meal planning and preparation for patients and guests
  • Special dietary requirements and nutrition considerations
  • Food safety and hygiene standards
  • Service etiquette and guest interaction
  • Inventory and cost control in food services
Event Planning & Coordination
  • Organizing hospital events and conferences
  • Vendor management and contract negotiations
  • Budgeting and financial planning for events
  • Logistics and on-site coordination
  • Post-event evaluation and feedback collection
Financial Management in Healthcare
  • Budgeting and financial planning for hospital departments
  • Cost analysis and resource allocation
  • Revenue cycle management and billing procedures
  • Financial reporting and compliance
  • Fundraising and grant management
Sales & Marketing in Healthcare
  • Branding and promotion of hospital services
  • Community outreach and patient engagement strategies
  • Digital marketing and social media presence
  • Market research and competitor analysis
  • Public relations and media communication
Leadership & Team Management
  • Effective communication and interpersonal skills
  • Conflict resolution and problem-solving techniques
  • Staff training and development programs
  • Performance appraisal and feedback mechanisms
  • Motivational strategies and team building
Certification & Career Advancement
  • Written exams and practical skill evaluations
  • Career counseling and job placement support
  • Interview preparation and professional portfolio development
  • Industry readiness certification
  • Ethics, professionalism, and workplace conduct training

Course Features

Duration
24 Months
Eligibility
10 or 10+2 in any stream
Campus
Kolkata
Mode
                                  Regular
(Study 5 days a week, 3 hours/day)

Program Specialisations

Career And Placement

Upon successful completion of the 24-Month Advanced Diploma in Hospital & Hospitality Management, students are well-equipped to pursue diverse career opportunities across both industries.

Career in Hospital Industry

Graduates of this program can pursue various roles in the hospital management sector, including:
  • Hospital Administrator
  • Operations Manager
  • Healthcare Consultant
  • Medical Superintendent
  • Patient Care Manager
  • Health Information Manager
  • Quality Assurance Manager
  • HR Manager
  • Facility Manager
    •

    Career in Hospitality Industry

    In the hospitality management sector, graduates can pursue roles such as:
  • Front Office Supervisor
  • Housekeeping Executive
  • Food and Beverage Supervisor
  • Guest Relations Officer
  • Event Coordinator
  • Travel and Tourism Consultant
    •